Returns Policy

Return Period

Our return policy extends for 30 days from the date of delivery. After this period, we regrettably cannot offer refunds or exchanges. This policy ensures both customer satisfaction and our ability to maintain quality control of returned items.

Eligible Returns

We accept returns on products that:

  • Were shipped directly from Maine Bassett Furniture Store
  • Are in their original condition
  • Have not been assembled or modified
  • Include all original packaging and documentation
  • Are faulty due to manufacturing defects
  • Were incorrectly shipped items

All returns must be accompanied by the original proof of purchase.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or bespoke furniture pieces
  • Items that have been assembled or modified
  • Floor samples or display items
  • Items marked as clearance or final sale
  • Items showing signs of wear, damage, or improper use

Refund Process

Once we receive your return:

  1. Our quality control team will inspect the returned item
  2. You will receive an email confirming receipt of your return
  3. Upon approval, your refund will be processed within 5-7 business days
  4. The refund will be issued to your original payment method

Please note:

  • Shipping costs are non-refundable
  • Return shipping costs must be covered by the customer
  • A restocking fee of 10% may apply to non-defective returns

Damaged or Defective Items

If you receive damaged or defective furniture:

  1. Document the damage with photographs
  2. Contact us within 48 hours of delivery
  3. Retain all original packaging
  4. Do not attempt to repair the item

For damaged or defective items, we will arrange collection at our expense and provide either a replacement or full refund, including original shipping costs.

Return Instructions

To initiate a return:

  1. Contact our customer service team at ask@mainebassettfurniturestore.com
  2. Include your order number and reason for return
  3. Await our return authorization and shipping instructions
  4. Package the item securely in its original packaging
  5. Attach the provided return shipping label

Returns should be sent to:

Maine Bassett Furniture Store
38 Prospect Rd
Prospect SA 5082
Australia

Partial Returns

For orders containing multiple items:

  • Returns are accepted for individual items
  • Refunds will be processed only for returned items
  • Original shipping costs remain non-refundable
  • Bundle or set discounts may be adjusted in the refund calculation

Contact Information

For any questions about our returns policy or to initiate a return, please contact us:

  • Email: ask@mainebassettfurniturestore.com
  • Phone: +61427353871
  • Address: 38 Prospect Rd, Prospect SA 5082, Australia
  • No. 27, Fuqian Street, Fangbei Village, Fangxia Street, Laiwu District, Jinan City, Shandong Province (Fourth Floor of Street Service Hall) Jinan 271100