Service Policy

1. Service Overview

At Maine Bassett Furniture Store, we are committed to providing exceptional service for all your furniture needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@mainebassettfurniturestore.com
• Phone: +61427353871
• Address: 38 Prospect Rd, Prospect SA 5082, Australia
• No. 27, Fuqian Street, Fangbei Village, Fangxia Street, Laiwu District, Jinan City, Shandong Province (Fourth Floor of Street Service Hall) Jinan 271100

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM AEST
• Saturday: 10:00 AM - 4:00 PM AEST
• Sunday: Closed

3. Furniture Care Services

3.1 Available Services

• Furniture cleaning and maintenance
• Upholstery repair and restoration
• Wood frame repair and refinishing
• Leather conditioning and repair
• Hardware replacement and repair
• Structural reinforcement

3.2 Service Timeframes

Standard service timelines:

• Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-14 business days
• Custom restoration: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new furniture purchased from Maine Bassett comes with:

• 30-day satisfaction guarantee
• 2-year warranty against manufacturing defects
• Free component replacement (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 5-year comprehensive protection
• Priority repair service
• Free annual maintenance check
• Discount on future repairs

5. Custom Services

5.1 Customization Options

• Custom upholstery selection
• Bespoke furniture design
• Custom dimensions and modifications
• Finish and color matching
• Custom comfort adjustments

5.2 Design Services

• Interior design consultation
• Space planning
• Fabric and material selection
• Color scheme coordination

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: $50
• Expert consultation: $100

6.2 Repair Costs

• Minor repairs: $100-300
• Major repairs: $300-1000
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before delivery
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Furniture type and manufacturer
• Purchase date and location
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

Maine Bassett Furniture Store reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.